Write to [email protected]. Include your store domain and, if it is about a campaign, its name. We answer during business hours, Monday to Friday.
Support
We answer our own support
There is no tiered queue and no bot in front of the queue. The people who wroteNock Deals read the messages about it.
In-app chat
Once Nock Deals is installed, the chat bubble in the admin carries your store and plan with it, so you do not have to explain the setup first.
Documentation
Most questions about setup, targeting, the widget and billing already have a written answer, with the exact wording the app uses.
Faster than a reply
Three things that cause most tickets
The widget is not showing
Check the theme editor first: the app block has to be added to the product page template. The troubleshooting page walks through it.
Read the fix
Checkout did not apply the discount
A campaign has to be published, not only saved. The campaign page shows its publish state and lets you retry the sync.
Read the fix
The numbers look wrong
Campaign sales counts only the order lines a campaign discounted, after the discount and refunds. That is usually the difference.
Read the fix
Still stuck?
Send the store domain and what you expected to happen. That is usually enough to reproduce it.